Capital Regional District

Position Purpose

Reporting to the Senior Manager, Regional Housing, this position is responsible for leading operations of the Capital Region Housing Corporation (CRHC) with a focus on providing leadership, mentoring and guidance to more than 50 operational staff, including lower-level managers, developing, and managing operational and financial plans to achieve operational objectives, contributing to the development of financial and operational objectives, and managing resources and business needs of the corporation’s more than 50 buildings totalling over 2,000 units of affordable, non-profit housing. As the CRHC is rapidly growing, anticipating increasing in size to more than 2,600 units by the end of 2027, this position will also be expected to anticipate internal/external business issues/opportunities and regulatory requirements and align operational priorities to support scalability of the corporation while ensuring continued tenant service standards are met or improved and advance the CRHC’s interests within an increasingly competitive and complex operational landscape.

Key Accountabilities / Position Outcomes

• Provide leadership, mentoring, and guidance in managing the CRHC, including the supervision of direct reports on a range of matters such as ongoing staff development, labour relations, ensuring adherence to corporate and division policies, procedures, and standards, and is responsible for decisions concerning the hiring, promotion, discipline, and discharge of staff.
• Utilize coaching and employee development practices to create a highly engaged team of professionals and staff who are trained to meet both the current requirements of their roles while also building amore resilient, nimble, and dynamic CRHC that can continue to provide the highest quality of services to tenants, partners, and stakeholders.
• Contribute to the development of strategic financial and operational objectives in areas that include tenant relations, housing administration, maintenance and procurement as related to housing operations.
• Lead the development of operational and financial plans and ensure alignment with business objectives to support implementation of activities and actions across all operational aspects of the CRHC.
• Support and/or collaborate with a range of internal/external partners (e.g. internal: human resources, corporate finance, information technologies, etc.; external: BC Housing, CMHC, third-party housing societies, etc.) to develop strategies in support of a range of business objectives while also working to resolve complex, multi-faceted challenges impacting operational performance. • Lead the development of annual operating budgets, quarterly performance reports and ensure key performance targets are met relating to tenant relations, housing administration, maintenance, and procurement to support rapid unit turnovers, quick response times to various maintenance requests, and provide direction to staff to undertake a range of unit upgrades and improvements in accordance with approved plans and available financial resources.
• Works under the direction of the CRHC Board, and senior management to ensure policies, processes, systems, and management directions are in place to support the CRHC’s objectives and projected growth.
• Liaise with government officials, community leaders, outside agencies, special interest groups and members of the public, where appropriate, to advance the interests of the CRHC.
• Attend committee meetings and provide senior advice and input on a range of housing operations matters, including those which may be confidential regarding implications of business activities, legislative changes, financial matters, and broad tenancy issues.
• Develop strategies to, and oversee the engagement of, external consultants or professionals to assist the corporation and/or staff in planning and executing complex operational projects as assigned.
• Develop and lead the implementation of process enhancements, operational policies, business standards to enhance efficiency and productivity.
• Monitor and ensure adherence to all relevant rules, regulations, and procedures.
• Manage the disposition of complex tenancy issues including decisions regarding eviction, tenant/landlord contracts, challenges to operational policies, public and tenant complaints regarding staff actions or unit/site conditions.

Qualifications

• Degree in Public Administration, Business, Planning, or related subject area along with significant progressive leadership experience in property management and/or housing operations, including substantial experience in affordable housing.

Role-specific Knowledge, Skills & Abilities 

• Detailed knowledge of applicable legislation and dispute resolution mechanisms of the Residential Tenancy Act and applicable provisions of the Human Rights Act.
• Property management experience in a residential environment including capital and operational planning for a large and diverse property portfolio, extensive management of contractors and building maintenance and repairs.
• Demonstrated ability to write staff reports and policy in a clear and concise manner.
• Strong leadership skills and management experience in a unionized environment.
• Knowledge of and skills in the development and implementation of strategic plan initiatives.
• Strong project management experience and the ability to manage multiple projects to meet required objectives and deadlines.
• Exceptional communication and interpersonal skills including strong listening and dispute resolution skills, negotiation skills and the ability to assess and diffuse tense or potentially aggressive personalities. Ability to communicate well with individuals possessing a wide variety of language skills and communication styles.
• Knowledge of procurement and contract management and project accountability in a public sector environment.
• A valid BC Driver’s License required.

Applications

To apply for this exciting opportunity, please submit your resume and covering letter online at www.crd.bc.ca under “Careers”.  A review of applications will begin on April 28, 2023. To learn more about working with us, visit our website.                                                                                                                                                                    

The CRD wishes to thank you for your interest and advises that only those candidates under active consideration will be contacted.