PIBC 2018 Membership Online Renewal Information

Posting Date: 
November 20, 2017 - February 2, 2018

Attention PIBC members! It's that time of year again.

2018 Membership Renewals are issued and are due by Jan. 2, 2018.

Below is information to assist members in working through the online membership renewal and payment process.

With our online member services system members are able to renew their membership and make payment of annual fees directly online. The process will require members to login, and will give the opportunity to confirm members' personal details and information, as well as make payment of annual membership fees either online using a credit card, or separately by cheque or money order, by generating an invoice. Detailed information is available below - Click on any of the topic areas or frequently asked questions below...

We have also provided a helpful, simple Step by Step guide [PDF] - link below - that walks members through each step and screen of the online renewal process.

Click here to download review a copy of the Step by Step guide.

ONLINE MEMBERSHIP RENEWAL INFORMATION

1) Know Your Login Information: 

The annual membership renewal process requires members to log themselves in to the Institute's online membership system. Be sure that you know your login identification (it will be the current primary email address on file with PIBC), and your password. If you don’t know your password and need to reset it, please click on the following link and then check your email:

https://ams.pibc.bc.ca/Login/ForgotPassword

Or if you require any assistance with your login information, be sure to contact PIBC prior to renewing your membership.

Please note: if you have updated or changed your primary contact email address on file with PIBC that should be the email address you use for your membership login. 

2) How to Renew Online? 

The annual membership renewal process requires all members to log themselves in to the online membership system, either through the direct link that will appear in your renewal email notice, or by logging using the following link: https://ams.pibc.bc.ca 

Once logged in, you will then click on the red "Renew My Membership" button in the middle of your online profile homepage to start the process. You will review, complete, and click through the various screens to confirm your renewal as well as update key individual membership information (this includes the opportunity to update your contact information as and if required). If your email address has chenged, be sure to contact PIBC before undertaking your online renewal to have it updated - and then you will use that updated email address for your membership login from that point forward.

At the end of the renewal process you will reach the payment section, where you will have the opportunity to pay your 2018 membership fees online right away (using a credit card - Visa or MasterCard). Once payment is made online you are done and renewed for 2018!

Alternately, if necessary you will have the ability to select the "invoice" option to generate, download and/or print your renewal invoice and pay it separately later - either paid yourself or paid through your employer.

If you choose the "invoice" option, your membership fee invoice will be generated by the online system, and added to your online profile. It will be accessible for payment online by clicking on the "payment online" link found near the top of the final renewal screen.

Alternatively, after you have renewed online (having selected the "invoice" option), from the members home page (the main screen that appears right after you login), your invoice can be accessed under the red "Invoices and Receipts" menu by clicking on "My Invoices".  In the invoices section, you simply need to double-click on the Invoice number of your 2018 renewal fee invoice to download a PDF copy of the invoice. Be sure to select the correct invoice (2018 membership fees).

3) I have tried to renew online and experienced technical difficulties. What should I do? 

If you experience any technical problems with the online renewal process - such as not being able to login, or error messages during the renewal process, please first try one of the following frequent troubleshooting solutions: 

Browser:  Sometimes certain internet browsers (particularly older versions, and versions of Internet Explorer) are not compatible with all aspects of the online renewal system. If you encounter problems, one option is to try logging in and renewing using a different internet browser.

Internet Browser History:  Sometimes previous login information or historical information stored in your internet browser can cause problems with the online renewal system. If you encounter problems, try clearing all of your internet browser history and cached data, before restarting your browser and logging in again.

Online Payment Processing:  Sometimes, when processing your online payment the webpage payment screen may appear to "freeze" or give you an error message - if this happens DO NOT re-click the blue "Process" button again, and do not go back and try to re-submit payment for processing - clicking on the payment "Process" button more than once may cause the system to charge your credit card more than once. If you experience these problems exit the website and contact the PIBC office for assistance.

If you still experience any technical problems with the online renewal process - such as not being able to login, or error messages during the renewal process or during online payment, please let us know. We are aware that, as with any system, errors and technical problems can occur from time to time. We apologize for any inconvenience, and are happy to try to assist.

Just email us with a detailed description of the problem(s) you are encountering (if possible take and send us a "screen shot" of the problem). We will work with our IT provider to try to fix them as quickly as possible, and/or advise you accordingly (see contact details below).

4) Retiring or Going On Leave from Planning Practice into 2018?

Retired Membership:  If you are a full Certified member completely retiring from planning practice (no longer involved in any professional planning work) and wish to become a Retired member, you should first apply for Retired membership with PIBC before you login to renew.

We will assess your eligibility for Retired membership, and adjust your membership and fees accordingly. Once this is complete, we will contact you and you can then login to renew your membership online. For more information and the downloadable Application Form for Retired Membership click here.

Leave from Active Membership:  If you are a full Certified or Candidate member temporarily on leave from planning practice (no longer involved in any planning work for a set period of time) and wish to change your status to that of a member on-leave, you should first apply with PIBC before you login to renew.

We will assess your eligibility for leave from active membership, and adjust your membership status and fees accordingly. Once this is complete, we will contact you and you can then login to renew your membership online. For more information and the downloadable Application Form for Leave from Active Membership click here.

Returning to Active Membership:  If you were already On Leave from active membership in 2017 and are scheduled to return to active membership in 2018, you do not need to do anything. Your renewal will be sent and processed for active membership for 2018. 

5) My employer will be paying my fees and I need to get an invoice to remit payment. How do I do this? 

Please be aware that all members must login to the online membership system to complete the renewal of their individual membership for 2018. This ensures that all members make the necessary individual certifications to continue their membership.

For payment, you can generate an invoice to pass on to your employer for payment at the end of the online renewal process. The process is a two-staged process - renewal and payment. All members must renew their membership online first, before an invoice can be generated and produced. Login and follow the online renewal steps described above. When you reach the payment section at the end of the renewal process, you can select the "invoice" option.

After you choose the "invoice" option, it will be generated and it will be accessible by clicking on the "payment online" link found near the top of the final renewal screen.

Alternatively, when at the main members home page (right after login), it can be accessed under the red "Invoices and Receipts" menu by clicking on "My Invoices".  In the invoices section, you simply need to double-click on the Invoice number of your renewal fee invoice to download a PDF copy of the invoice. You can then print a copy (if desired) and / or pass it on to the appropriate person or department at your employer for payment. Be sure to select and print off the correct invoice (2018 membership fees). 

6) Can I pay online using my employer credit card information? 

Yes!  If you have a corporate credit card (Visa or MasterCard) or your employer has authorized you to use their credit card account to pay your fees (as opposed to paying using your personal credit card) you can still pay online, following the normal payment steps in the online renewal process. Just be sure you have all the complete and correct credit card information when renewing and paying online.  

Please know that any delay in your renewal or payment due to technical difficulties will not result in any penalties or affects on your membership. We thank you for your patience and understanding in the event of such technical difficulties.

Questions or Assistance?

To get started, members will need their current email address and password to login to the online system. If you don't know your login details - e.g. re-setting your password please click here: https://ams.pibc.bc.ca/Login/ForgotPassword.

Tel: 604.696.5031  Toll Free: 1.866.696.5031

Email: info@pibc.bc.ca

News & Media Contact:
Dave Crossley
Executive Director
ph: 604.696.5031
e: dave.crossley@pibc.bc.ca